Shipping Policy
Effective Date: 01/26/2026
Company Name: Novatherix LLC
1. Order Processing
All orders are processed within 1–2 business days after payment is received.
Orders are not processed or shipped on:
- Weekends
- Federal holidays
During periods of high demand, processing times may be slightly extended.
2. Shipping Methods & Delivery Times
We offer reliable shipping options through major carriers such as USPS, UPS, and FedEx.
Estimated delivery times:
- Standard Shipping: 3–5 business days
- Expedited Shipping: 2–3 business days
Delivery times are estimates and not guaranteed.
3. Shipping Rates
Shipping rates are calculated at checkout based on:
- Order weight
- Destination
- Selected shipping method
Any applicable shipping fees will be clearly displayed before completing your purchase.
4. Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.
It is the customer’s responsibility to monitor the shipment and ensure successful delivery.
5. Address Accuracy
Customers are responsible for providing accurate shipping information.
Novatherix is not responsible for:
- Orders shipped to incorrect or incomplete addresses
- Delivery issues caused by incorrect information
If an order is returned due to an address error, additional shipping fees may apply to reship the package.
6. Lost, Stolen, or Delayed Packages
Once an order has been handed off to the carrier, Novatherix is not responsible for:
- Lost or stolen packages
- Carrier delays
- Delivery exceptions
If your package is marked as delivered but cannot be located, you must contact the carrier directly.
We will assist in filing claims when possible, but resolution is not guaranteed.
7. Signature Confirmation (Recommended)
For higher-value orders, we may require or recommend signature confirmation upon delivery.
This helps ensure secure delivery and reduces the risk of lost or stolen packages.
8. Shipping Restrictions
Novatherix reserves the right to:
- Refuse or cancel orders to certain locations
- Limit shipping based on applicable laws and regulations
It is the customer’s responsibility to ensure products are permitted in their jurisdiction.
9. Damaged Shipments
If your order arrives damaged, you must contact us within 48 hours of delivery.
Please include:
- Order number
- Photos of the packaging and damaged items
We will review and determine an appropriate resolution.
10. Policy Agreement
By placing an order with Novatherix, you agree to this Shipping Policy.
11. Contact Information
For shipping-related questions, please contact:
Novatherix LLC
Email: support@novatherix.com
Address:
76020 WILLIAM BURGESS BLVD UNIT 5-524
YULEE, FL. US 32097
12. Discreet & Professional Fulfillment
All orders are packaged securely and shipped with discretion. We prioritize safe handling and professional presentation from fulfillment to delivery.