Refund Policy

Effective Date: 01/26/2026
Company Name: Novatherix LLC

1. All Sales Are Final

Due to the nature of our products, all sales made through Novatherix are final.

We do not offer:

  • Refunds
  • Returns
  • Exchanges

This policy applies to all products sold on our website.

2. Damaged or Incorrect Orders

If you receive an order that is:

  • Damaged during transit
  • Incorrect due to a fulfillment error

You must contact us within 48 hours of delivery.

To request review, please provide:

  • Order number
  • Clear photos of the package and contents
  • Description of the issue

If the issue is verified, we may, at our sole discretion:

  • Replace the affected item(s), or
  • Issue a store credit

3. Shipping Issues

Novatherix is not responsible for:

  • Carrier delays
  • Lost or stolen packages marked as delivered
  • Incorrect shipping information provided by the customer

If a package is lost in transit, we will assist in filing a claim with the carrier, but resolution is not guaranteed.

4. Order Cancellations

Orders may only be canceled before they are processed or shipped.

Once an order has been processed, it cannot be canceled.

5. Chargebacks & Payment Disputes

By purchasing from Novatherix, you agree to this Refund Policy.

Initiating a chargeback or dispute without first contacting us to resolve the issue may result in:

  • Immediate suspension of future purchasing privileges
  • Submission of order documentation to the payment processor as evidence of policy agreement

We are committed to resolving issues professionally and encourage customers to contact us first.

6. Product Use Disclaimer

All products are sold for research purposes only.

We are not responsible for dissatisfaction resulting from:

  • Misuse
  • Improper handling or storage
  • Lack of understanding of product application

7. Policy Agreement

By placing an order on our website, you acknowledge and agree to this Refund Policy in full.

8. Contact Information

For any order-related concerns, please contact:

Novatherix LLC
Email: support@novatherix.com
Address:
76020 WILLIAM BURGESS BLVD UNIT 5-524
YULEE, FL. US 32097

9. Commitment to Quality

At Novatherix, we stand behind the quality and integrity of our products. While all sales are final, we are committed to addressing legitimate issues promptly and fairly.